Why Journey Map Is My Favorite

Why Journey Map Is My Favorite

Choosing the right tool for your specific situation is an important first step, because trying to use the wrong tool can be frustrating and wastes time. One tool I find useful in a wide range of situations is the Journey Map, so this week’s blog post takes a look at...

The Timekeeper

I started wearing a wristwatch at a young age – one of those with Minnie Mouse on it (see more about my Disney obsession here). That meant I ended up being the one people would look to when a classroom didn’t have a clock on the wall or we went outside for gym class:...

INTERVIEW: Aileen Laughlin

Aileen Laughlin, Lead Systems Engineer, brings a long passion for technology, innovation, and user-centered design to Team Toolkit. Her enthusiasm and wild ideas bring an electric energy to the team, so I was looking forward to chatting with her about how she got...
INTERVIEW: Jen Choi

INTERVIEW: Jen Choi

As part of our ongoing effort to democratize innovation across the company, Team Toolkit has picked up a couple of new members since we started. One of them is Jen Choi, a Senior Multi-disciplinary Systems Engineer at MITRE. Rachel sat down with Jen recently to learn...

Asking Why

When we’re given a new assignment at work, the first questions we often ask are: What needs to be done? How are we going to do it? When is it due? Who is it for? These are each important questions that should not be missed, but there’s another question that we...