by rgregorio | Jul 13, 2020 | Tools 101, Tutorials
Persona is a tool we use to describe a semi-fictional ideal customer or user of your product or service. The tool lives under “Understand User” category and serves as a vital way to understand or empathize with their perspective, opinion, or point of view. Personas...
by dbward | Jul 6, 2020 | Tutorials
NOTE: This post originally appeared as a LinkedIn article. These days we’re all increasingly aware of significant problems that need to be addressed, whether it’s the pandemic or systematic racism or climate change. Naturally, we’d all like to do our part and lend a...
by choij | Jun 22, 2020 | Facilitation Tips, Tutorials
Q: Team Toolkit, I love using ‘Yes, And…’ during your ITK workshops! I want more collaboration like this outside of the workshop. How can I use ‘Yes, And…’ during my regular, everyday interactions with my team? A: Great question, anonymous...
by choij | Jun 15, 2020 | Facilitation Tips, Tutorials
Q: Team Toolkit, every workshop you host begins with Collaboration Rules that the whole group agrees to for that workshop. I keep seeing the ‘Yes, And…’ rule. What exactly is it and why is it always included? A: ‘Yes, And…’ is definitely one of our favorite...
by choij | Apr 27, 2020 | Tools 101, Tutorials
Q: Team Toolkit, you always encourage me to tailor the ITK tools for my needs. I’m in! But HOW exactly, do I do that?? A: Great question, anonymous audience member! While “tailoring” inherently implies that every case is unique, here’s an example approach...
