The Double Diamond

The Double Diamond

The double diamond is a well-known visual map of the design process starting with the challenge at hand and ending with a final solution. The process pairs divergent thinking (where the participants come up with many ideas) with convergent thinking (narrowing the...
Flip The Script: PersNOna

Flip The Script: PersNOna

Persona is a tool we use to describe a semi-fictional ideal customer or user of your product or service. The tool lives under “Understand User” category and serves as a vital way to understand or empathize with their perspective, opinion, or point of view. Personas...
How To Be Helpful (in 5 Questions)

How To Be Helpful (in 5 Questions)

NOTE: This post originally appeared as a LinkedIn article. These days we’re all increasingly aware of significant problems that need to be addressed, whether it’s the pandemic or systematic racism or climate change. Naturally, we’d all like to do our part and lend a...
What is ‘Yes, And…’ ?!

What is ‘Yes, And…’ ?!

Q: Team Toolkit, every workshop you host begins with Collaboration Rules that the whole group agrees to for that workshop. I keep seeing the ‘Yes, And…’ rule. What exactly is it and why is it always included? A: ‘Yes, And…’ is definitely one of our favorite...
Tailoring ITK Tools: Stakeholder Map & Matrix

Tailoring ITK Tools: Stakeholder Map & Matrix

  Q: Team Toolkit, you always encourage me to tailor the ITK tools for my needs. I’m in! But HOW exactly, do I do that?? A: Great question, anonymous audience member! While “tailoring” inherently implies that every case is unique, here’s an example approach...