ITK & Health Leadership Development

This week’s post is by Tracey Amos

In early May, MITRE’s Health Leadership Development team partnered with the Innovation Toolkit (ITK) team to deliver a weeklong Innovation Toolkit training series focused on hands-on use of several of the most popular Innovation Toolkit tools – Lotus Blossom, Mission and Vision Canvas, Problem Framing and Premortem.[1]

The series kicked-off with two 1-hour ITK overview sessions. The overview sessions drew over 200 participants and based on feedback, provided a valuable introduction and insights into how to use the Innovation Toolkit tools. In the words of one participant: “I had only heard about the ITK but didn’t really understand what it was. The session was a great introduction to the set of tools.”

The kick-off event was followed by five days of tool specific training. Two of the sessions were structured around use cases for current MITRE projects.

One session focused on the Premortem tool training: Project Leader Iris Sherman partnered with ITK facilitators Gabby Raymond and Jonathan Rotner to build a use case exploring possible impacts of not implementing a MITRE program recommendation in its final report. Using the Premortem tool, the training session framed and explored a worst-case scenario and used the input to define an updated goal and risk mitigation strategy. In the words of one participant: Instead of waiting until the end of a project to find out what went wrong, and learn for the future, we can use this technique to go on an “imaginary time travel” to avert real failures.”

The other session focused on  the Problem Framing Tool: Project Leader Audrey Winston partnered with ITK facilitators Tracey Amos and Tammy Freeman to build a use case to examine how Robotic Process Automation (RPA) and Artificial Intelligence (AI) might be applied to increase the ability of Medicare website visitors to complete routine tasks or search information without costly human intervention and to understand how other organizations serving similar populations (e.g., senior citizens, disabled, caregivers) use RPA and AI. The training session provided an opportunity for the MITRE project team to engage in a collaborative conversation with others, broadening their perspective around areas where automating processes using RPA and AI could potentially be a “game changer.” The team is confident that a compelling case can be made for further exploration in this opportunity space.

The Innovation Toolkit Training week ended with a “Meet the Authors” Roundtable event where members of Team Toolkit engaged attendees in discussion about the inspirational journey to curate the ITK suite of tools and to discuss their recently published book, The Toolbox of Innovation, a lively, playful gamebook written in a’ choose your own adventure’ style.

The Innovation Toolkit Training week was part of a suite of FY21 leadership development and training opportunities sponsored by Health FFRDC leadership as part of their commitment to “building trusted and innovative leaders.”

Throughout the course of the week, participants expressed interest in learning more about the ITK tools and how to apply them to engage their teams and their sponsors. In response, several Health FFRDC “pop-up” ITK events are being planned for later this summer! Stay tuned.

Has your project also used the ITK? Please comment and share your story!

Announcing Our Book!

Announcing Our Book!

Today’s post is by Allison Khaw!

Can a diverse group of seven engineers and designers write a book?  Can they write a book about innovation, teamwork, and problem solving, in a collaborative fashion, while working in a virtual environment?

The answer is yes.

In fact, that’s exactly what seven of us on the MITRE Innovation Toolkit team did this past year!  Fresh off the press, our book is called The Toolbox of Innovation, and we—Jen Choi, myself (Allison Khaw), Gabby Raymond, Dan Ward, Kaylee White, Niall White, and Jessica Yu—couldn’t be more excited to share it with the world.

As the first line of the book says, it was an experiment.  We didn’t know how our book would turn out, or if it would turn out.  There was only one way to know the answer, and that was to sit down and start putting words on the page.

We used a writing style similar to the “Choose Your Own Adventure” books that were popular in the eighties and nineties, except that we placed our characters in a real-world setting.  You—the reader—are the protagonist of the story, which revolves around a passionate team applying innovation methods to develop a product that will delight its users.  Depending on the path you take through the book, you’ll learn about intrapreneurism, self-advocacy, problem framing, prototyping, failure, and more.  If you encounter a dead-end in your current path, simply turn around and make a different choice.

Throughout the writing process, we focused on ways to be more collaborative and creative.  We took on the scenes we were most passionate about, learning firsthand that messy first drafts are inevitable.  We edited each other’s scenes without feeling like we needed permission.  As our book took shape, we incrementally built our cast of characters and mapped out the myriad plot threads.  We also learned about self-publishing and the effectiveness of fiction in teaching real-world lessons.  Ultimately, it was an exercise in shared leadership as well as a refreshing opportunity to embrace risks.

It was an incredibly rewarding experience, in more ways than one.

One of my favorite parts of our book is its playful nature.  You’ll find scenes involving Bigfoot, failure cake, juggling, and alternate endings, not to mention a suspiciously large number of potato chip references.  (You’d think we were sponsored by a snack food company—nope, our characters just really like chips!)  Each of the co-authors brought a different perspective to the table, and we’ll be finding ways to share our experiences and lessons learned, starting with this blog post.  We want to help you perform your own experiments, in all their glory.

Now, what are you waiting for?

If you want to find out more, go to The Toolbox of Innovation
If you are undecided, mull it over and then re-read the previous line
When you’re ready, turn to the first page of the book, and take the story where you will.  It’s your adventure, after all—you get to call the shots.

Equity-Driven Design & Innovation

Equity-Driven Design & Innovation

Co-Author: Tammy Freeman

How might we ensure equity is inherent in the design process from Day 1? Read on to hear how Team Toolkit is partnering with the Good Trouble Lab as part of MITRE’s Social Justice & Social Innovation initiatives.

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2020 has been the unexpected year of a global health pandemic, nationwide protests demanding justice, and record-setting wildfires along the west coast. Even the Pentagon has confirmed the existence of UFOs! Without a doubt, 2020 has forced all of us to adapt to a new “normal” and like it or not, change is here. And like true innovators, we recognize that with all great disruption comes great opportunity.

In this case, MITRE is embarking upon a new journey to bring our expertise to the cause of social justice. We recently stood up a Social Justice Platform to initiate, facilitate and drive social change*. Our conversations for social justice have centered around equity. That is, how can we ensure that everyone has equitable access, participation, and fair treatment?

Equity acknowledges that race, gender, geographic location, wealth, and other socio-economic factors may create an uneven playing field. Equity, quite simply, seeks to make the playing field level and unencumbered for everyone. Equity may be confused with its close cousin, Inclusion & Diversity. However, there are subtle nuances between these areas. To better understand, consider these powerful questions that Isabelle Yisak asks us:

  • Diversity asks, “Who’s in the room?” Equity responds: “Who is trying to get in the room but can’t? Whose presence in the room is under constant threat of erasure?”
  • Inclusion asks, “Has everyone’s ideas been heard?” Justice responds, “Whose ideas won’t be taken as seriously because they aren’t in the majority?”
  • Diversity asks, “How many more of [pick any minoritized identity] group do we have this year than last?” Equity responds, “What conditions have we created that maintain certain groups as the perpetual majority here?”
  • Diversity celebrates increases in numbers that still reflect minoritized status on [a college] campus and incremental growth. Equity celebrates reductions in harm, revisions to abusive systems and increases in supports for people’s life chances as reported by those who have been targeted.

Equity and inclusion are not something we should think about after, but rather something that should be embedded throughout all stages of our work. Diversity is a fact.  As such, we must design inclusively, we can no longer suffer the devastating consequences of solutions that are not equitable.

When Tammy Freeman, a fellow Innovation co-conspirator and the new co-lead for the Social Innovation focus area under the Social Justice Platform, invited Team Toolkit to collaborate on this intersection of equity-driven design & innovation, it was a no brainer! Together, Team Toolkit is partnering with the Social Innovation’s Good Trouble Lab to embed an equity lens in the work we do at MITRE and to support our sponsors and community in designing equitable solutions, programs and projects.

And the first place we’re starting? The Toolkit itself. We’re currently creating new innovation tools with an equity lens, as well as adding an equity lens to some of our existing tools. And in the spirit of sharing messy first drafts, here’s us “going public” before it’s complete!

Our journey is just beginning, and we’ll be sharing more on what we are doing, what we learn, and how you can help. Stay tuned, and let us know in the comments below what ideas you have to bring more equity into your work and organization!

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* Curious how we do this? We do this by examining, understanding, and disrupting systemic issues that hinder social justice and by providing objective, apolitical data, products, and capabilities. This helps policymakers, public leaders, and private sector leaders replace outdated arrangements with more equitable solutions that meet the needs of all.

Democratizing Innovation through ITK Workshops

Democratizing Innovation through ITK Workshops

Bridging Innovation frequently partners with MITRE’s Innovation Toolkit (ITK) team – also known as “Team Toolkit” – to train our employees, government sponsors, and startups learn how to be innovative and jumpstart the innovation process. Using the user-centered methods in the ITK will help teams to ask and answer the right questions, build consensus around the problem they’re trying to solve, and design the right thing.

The ITK is a curated collection of tools to empower us to think and work more like innovators. The Toolkit is made up of 25 lightweight, low-cost, high-impact methods and templates that get everyone innovating, regardless of their domain. All tools come with a template and description of how to use it on the website. The tools are organized into use cases on the ITK website.

In July, Rachel Gregorio, from Team Toolkit, introduced the ITK to the MassChallenge Texas cohort. She provided the startups with some suggested tools that they can apply to some typical use cases, such as using Premortem to plan ahead and assess risks, Rose, Bud, Thorn to capture rapid feedback from users, and Mission Vision Canvas to define where their company is going.

Also in July, Team Toolkit hosted a virtual Challenge Statement training for members of the Banshee program, a 2-week innovation training program run by Hanscom Air Force Base and MassChallenge for Air Force and Army acquisition programs. Using 3 tools from the ITK, Jen Choi, Rachel Gregorio, Marissa McCoy, and Dan Ward led 60 program participants through a tool chain – where the output of one tool leads to the input of the next tool – to develop challenge statements releasable and generalized for industry.

Team Toolkit started by explaining the Lotus Blossom, a divergent ideation tool, before converging around their favorite ideas using the Stormdraining tool. Next, the participants walked through the Problem Framing tool to reframe and refine their problem statement. Taking the final outputs from the tool chain, they were encouraged to further generalize the statement, line-by-line, to ensure it removed acronyms, jargon, and specificity to mission.

Participants in the Banshee program learned powerful methodologies and easy to use tools to shape their problems and solution needs in clear and concise language without being prescriptive in the implementation.  This approach opens the door for finding game changing innovative solutions

If you’re interested in working with Team Toolkit, feel free to reach out to the team at itk@mitre.org and subscribe to their newsletter to stay up-to-date on all things innovation!

 

 

 

 

Innovation And Magic

My career as a stage magician began when I was rather young – the photo that accompanies this post is me – The Great Houdani – at age 12, dressed up in my tux and ready to perform one of my first paying gigs at an office Christmas party. All through high school and college I did the birthday party circuit, performed at libraries, hospitals, street festivals, and an occasional breakfast-with-Santa-at-the-mall. I loved being on stage, the money was pretty good, and it was a lot of fun.

I mention all that because sometimes innovation seems like magic. When new technologies or products suddenly appear, when old organizations transform into something new, it’s tempting to come up with mystical explanations. We mistake the inventors, leaders, and change-makers for wizards with access to otherworldly powers, and we speculate about what sort of magic words or gestures they employed to produce such amazing results.

Like stage magic, the reality of innovation is inevitably quite ordinary. Nothing supernatural is actually going on. Instead, we spectators simply did not see what happened behind the curtain and are unaware of all the pre-show setup that made the supposed miracles possible. Sitting in the audience, we fail to notice the hidden slight-of-hand maneuvers. We have no idea how many months of patient practice were necessary to make the performance appear effortless and natural.

Yes, innovative people genuinely do things differently than their status-quo-oriented counterparts. However, neither magicians nor innovators are suspending the laws of physics, nor are they literally doing the impossible. They’re just doing something different. And that’s good news, because it means we can all follow their example and bring a little magic and innovation to our work.

It turns out good innovators and good magicians have a lot in common. For starters, both groups emphasize creativity and imagination. They put in the effort to develop their creativity and bring imagination to bear on their craft. One way we can develop our own creativity is to ask good questions.

When David Copperfield made the Statue of Liberty disappear in 1983, he did not begin with the solution in mind. Instead, he started by asking himself what sort of illusion could not be done. He knew full well that performers make small things disappear inside theaters all the time, but making a national monument disappear in an outdoors setting would be truly impossible. Now that he had an idea of a trick that could not be done, he began the work of figuring out how to do it.

Next, magic and innovation both require a dedication to learning. Practitioners of both arts need to read a lot and spend time with mentors, coaches, and collaborators who can teach them new tricks. As a kid, I read dozens of books about magic and performing. I joined the Society of American Magicians and read their magazine cover-to-cover every month. I was fortunate to find a mentor in Roger Way, aka Skipper The Clown, whose coaching about magic and showmanship made a huge difference in my shows.

As we study, it’s important to make sure our learning includes practical skills as well as academic information. A magician who knows all the technical terms for slight-of-hand moves but has not physically mastered them is like an innovator who can speak at great length about the difference between disruptive innovation and sustaining innovation, even though they have neither disrupted nor sustained anything. So by all means, read books and listen to TED talks. But then set up a mirror and practice that coin trick over and over until you can even fool yourself.

Next, both disciplines require collaboration and people skills. The best performers and innovators tend to have strong relationships with long-term partners. Think Penn and Teller, or Jobs and Wozniak. Once again, this is something everyone can do. We can all take steps to build a diverse and inclusive network, reaching out to people and putting in the time needed to build strong teams.

Bear in mind that good partnerships go beyond the stage itself and extend into the audience. Plenty of magicians are technically competent but have no stage presence and end up boring or alienating their spectators. Similarly, all too many technologist fail to communicate effectively, which greatly limits the impact of their work.

Finally, magic and innovation both require a willingness to experiment and to take risks. Sometimes the risk is physical, like the time I almost drowned myself on stage doing a water escape (spoiler alert – I escaped and survived). Other times the risk is less severe, like every time I do a card trick and hope the audience doesn’t notice the secret move I’m doing right beneath their nose.

Similarly, every innovator must dedicate time and resources to performing experiments with unpredictable outcomes. The key is to start small and do an incremental series of iterative tests, gaining experience and confidence over time.

It’s been years since I picked up a magic wand, but the lessons I learned as a performer continue to influence my work today. I still read deeply, practice constantly, ask questions, build partnerships, and do experiments. And the good news is, no matter what kind of work you do, these behaviors can help bring a little magic to your day too.

 

 

 

 

Burn Out

Burn Out

It’s day 80 of quarantine and social distancing in COVID-19. Day 80 of wearing a mask at the grocery store and wiping down everything with Clorox wipes. Day 80 of not hugging my closest family and friends. Day 80 of working from home, sitting on back to back virtual meetings. I don’t know about you, but it’s getting old.

Like many, the first few weeks of “stay-at-home” were a refreshing change of pace from the hectic commuter life and travel schedule. Getting to tackle projects in the peace and quiet of your own home away from the office allowed for a mental refresh and more productive schedule. We got creative with moving our in-person meetings to virtual, trying out new tools to replace whiteboard sessions, and uploaded our favorite scenic destinations as our Zoom backgrounds. “Look at me, I’m working from the beach in Hawaii!”

But now that we’ve been in this for close to 100 days, the novelty has worn off and the need for synchronous communication and constant meetings has become grating. Without the short walk between conference rooms, there is no time to switch contexts from meeting to meeting and even less time to get work done, unless you multi-task during another call, thus making that meeting less productive. I’ve found myself overemoting on webcam calls, constantly aware of my facial expressions in the bottom corner of the screen and feeling a pressing need to connect with people through the camera. How long and hard can I stare at the bright green light next to my webcam before going blind?

I am grateful to have a job that allows me to work from home in these unprecedented times, so I do grapple with complaining about a first world problem of privilege. I surface the issue of burn out because if we ignore the burn out, we won’t make it through this period of quarantine and long-term future of quarantine. What can we do about the need for constant virtual meetings, given remote work appears to be our “new normal”? I’ve tried a few strategies to no avail, such as blocking some chunks of time on my calendar for working hours, only to be found out my colleagues asking if I’m “really booked all day.” I’ve also asked if a meeting needed to happen or updates could be given via email, sometimes met with a, “Yes, I do have updates to share.”

Maybe the changes need to come from the top down. Some companies have recognized this burnout and set one day a week to be free from meetings, so people can get some time back on their schedule to crank through work. A cultural shift like this might help an organization focus on working asynchronously for one day a week. That being said, having a holiday Monday off this week led to four days of extra jam-packed schedule due to the lacking calendar space.

I present this problem as a call to action for all of us to do better. I’m not sure how to affect change aside from leading by example. I will continue to question the meetings that I’m invited to and say “no” more often to protect my own sanity. I encourage you to lead the change so we can shift the meeting-heavy culture from the bottom up. Challenge the status quo, ask why we do the things we do, and only attend meetings where your presence will make an impact. That’s what innovation is all about.

What has your team tried? What’s working for you? How can we innovate together to make things better?