Tools at a Glance
Scope
Use these tools to get clarity and consensus about the problem space, stakeholders, and broader context. Use constraint to catalyze a deeper understanding of the problem.
Define
Use these tools to get clarity and consensus on the key problems and hypotheses you want to explore... and what it means to succeed. Define your problem to provide a compass for decision making.
Understand
Use these tools to explore the problem you've defined and get better insight into user need and priorities. Delve deep into the problem, documenting processes and getting feedback along the way.
Generate
Use these tools to brainstorm, explore, and create solutions that help address the problems you've identified. Increase the quality and quantity of ideas, and find ways to look at them differently.
Evaluate
Use these tools to test or evaluate different solutions and iterate on them until you've reached the best possible one. Emphasizing "doing" rather than just "talking" can be illuminating in this stage.
Scope
Use these tools to draw a picture of the problem space, stakeholders, and broader context. Clarifying constraints can catalyze a problem definition.
Define
Use these tools to build consensus on why. Clarify and prioritize the key problems and hypotheses you want to explore, what it means to succeed, and define your problem to provide a compass for decision making.
Understand
Use these tools to explore the problem you've defined and gain user insights. Delve deep into the problem, documenting processes, and getting feedback along the way is important in solving the problem right.
Evaluate
Use these tools to test or evaluate different solutions and reiterate on them until you've reached the best possible one. Have the courage to converge. Emphasizing "doing" rather than just "talking" can be illuminating in this stage.
Generate
Use these tools to brainstorm and create solutions with your team that help address the problems you've identified. Surge to diverge. Quantity over quality as you explore, build on, and map out ideas. Reframe ideas by looking at them differently.