Problem Framing

Problem Framing Canvas

How to do it

STEP 1

Use the canvas by yourself or in a group. Doing some quick research to collect any necessary information, statistics, or data may be helpful prior to or during the activity.

STEP 2

Begin in the upper left corner and capture some words about the problem area.

STEP 3

Work through the remaining boxes on the canvas and return to the first box throughout the process as your understanding of the problem develops. Feel free to skip any questions that do not seem to apply.

STEP 4

Use your inputs to build a problem statement in the bottom box and turn it into an actionable “How might we…” question.

Question Bank

Use these additional questions to help guide the problem framing discussion.

1. What is the scope? How can we expand the scope?
2. What are the elements of the problem? (Physical, social, emotional, professional, primary, secondary)
3. What prevents/ hinders/ blocks other attempts, or groups, at solving this problem?
4. What are we avoiding when looking at or solving this problem?
   • What are the stigmas associated with this problem? Is there a stigma we’re trying to avoid?
   •  What are the concerns or worries others may have about this problem?
   • What is unspoken about this problem?
5. What language or vocabulary do we not have and need to establish?
6. Who denies that this is a problem?
7. How does the environment or surrounding “landscape” impact this problem? What historical contexts may be influencing or biasing (our view on) this problem?
8. How are we making time to do the work that needs to be done to ensure we are designing equitably?
9. Whose perspective or experience isn’t captured yet? Who doesn’t immediately come to mind but also has this problem?
10. What types of inequities (uneven distribution or imbalance) exist in this problem? Power, financial, access, etc.

Note: It’s common for teams to iterate through multiple Problem Framing canvases, or complement certain sections of this canvas with other ITK tools.

Facilitation Tips

The Problem Framing canvas helps create an inclusive environment, where all members of the team are able to contribute to building a shared understanding of the problem at hand. Facilitators should take care to build a high-trust environment and ensure each participants is encouraged to speak up. This tool helps foster an adaptable mindset among groups, and they often end up coming up with new ways to describe the problem they are working on.

Produce an effective problem statement by avoiding problem statements that:

1. Assign a cause
2. Contain the solution
3. Are based on conjecture or belief rather than fact
4. Are too long
5. Do not describe actual current condition or problem condition
6. Do not describe the ideal or desired condition
7. Are not measurable
8. Are unclear
9. Are not specific
10. Refer to issues outside of the scope of the actual problem

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