Understand User

 

   Storyboarding

Stories add a human element to design and data analysis activities. They foster empathy and let designers walk in the users’ shoes, increasing understanding of needs, activities, interests, and pain points.

WHEN

Use Storyboarding early in the design process when exploring new ideas or potential applications, or later in the design process when the team has a mature idea they want to visually explore and refine.

WHY

This approach helps to visually document use cases, scenarios, and system interactions.

HOW

STEP 1: Gather documented use cases, scenarios, etc.
STEP 2: Describe individual scenes and moments, using plain text and arrows to depict the sequence.
STEP 3: Make simple drawings of the described moments. Sketch a sequence of scenes that depict interactions between the user and the system.
STEP 4: Write brief descriptions to accompany each scene, detailing what the user is trying to do, how the user is feeling, and other contextual information.
STEP 5: Review the storyboard with the team and stakeholders to gather feedback.
STEP 6: Iterate through the process until the storyboard clearly represents the use case in question.

Storyboarding |Worksheet

Download this tool to print out and start using with your team. Each download includes a tool description and if applicable, a template and example.